Question 1

How do I create an account?

Accepted Answer

Download our APP you may need to search for Samilou Studio.
Click on 'Send Join Request'
Wait for approval 
Once approved your ready to go
You can then mange your account

Question 2

What time zone are you in?

Accepted Answer

We are based in Bournemouth, Dorset, United Kingdom GMT. All classes are listed in UK standard time.

Question 3

Are Online Classes recorded?

Accepted Answer

Yes! Everyone who books into an online class will get the recording, whether they attended live or not. The recording, whether they attended live or not. The recording will be available to watch for 6 days from the time of the class.

Question 4

Have a trick request?

Accepted Answer

Be sure to drop me an email and lets make it happen!

Question 5

Why isnt my plan working for me?

Accepted Answer

Please ask for help and we can look into this for you. There are many factors why something isnt working.

Question 6

I have never done anything like this before - is this for me? Do you have to be strong?

Accepted Answer

Everyone is a beginner at some point!
 
Pole and aerial fitness is hard. But give it time and you'll develop strength muscles you never knew you had.
 
We recommend coming down and giving it a go, most classes are open to all levels and no experience is necessary. 
 
You'll be addicted and with our support network we'll help you with self love and self confidence.

Question 7

What is the cancellation policy?

Accepted Answer

CANCELLATIONS
 
CLASSES & PRIVATE SESSIONS
If you cancel 8 hours or more before your session a credit is returned to you.
If you cancel 8 hours or less before your session you will loose it.

COURSES
You can transfer 1 week before your start date to the following month.

SAMILOU ONLINE PLATFORM
If you joined on a promotion or with a 7 day free trial, your plan will start once that trial has finished. You can cancel your plan anytime.
 
SHAPE SHIFTA SISTAS
Online coaching has a non refundable joining fee plus your monthly plan. You can cancel anytime, we do recommend a minimum of 12 weeks as our program is designed to give you the maximum, sustainable results over a 12 week period.

REFUNDS
WE OFFER NO REFUNDS WHAT SO EVER!

Question 8

What should I wear & is there anywhere to change?

Accepted Answer

Jewellery and watches need to be taken off, we also recommend bare feet as this gives you the best grip. 
 
Please avoid moisturising before classes.
 
Pole
Vest tops and shorts work best although on your first session you are welcome to wear leggings. (Heels can be worn in private sessions on request and during certain classes as advertised.)
 
Aerial Hoop
Try to avoid loose fitting clothing. Cover your arms, knees and your midriff.
 
Personal Training
Any clothes suitable for gym training and trainers.
 
We do not have any dedicated changing rooms but we do have a toilet.

Question 9

How many per class?

Accepted Answer

We have no more than 4-8 per class, depending on class type.

Question 10

Is Samilou's insured and is it safe?

Accepted Answer

Samilou's is fully insured.

With safety equipment provided along side, training and supervision, pole and aerial are as safe as any other recreational sport or rigorous physical activity you may engage in.
 
(Needless to say we have crash mats, just incase!)

Frequently asked questions